高等学校顾客满意度的定量评价方法研究

Syudy on Method of Quantitative Appraise for Customer Satisfaction Index of Colleges and Universities

摘要:

分析了高等学校的特殊产品和顾客，在国内外首次提出了高等学校顾客满意度的新概念，并应用经济学及模糊数学的原理与方法，提出了定量评价高等学校顾客满意度的方法.

Abstract:

In this paper, the characteristic production and customer of colleges and universities are analyzed, a new conception on customer satisfaction Index of colleges and universities is first put forward at home and abroad and a method of quantitative appraise for customer satisfaction Index of colleges and universities is put forward by means of theory and methods of economy and blurrded mathematics.